Facilitating difficult people in a supermarket!

It is 5 minutes to 8, just before closing the supermarket. Four people are queing. All of them are in a hurry and actually not willing to wait. Some of them do not behave properly. The casher is playing the role of facilitator. There are different options to deal with the difficult clients: 1. The exit option, 2. Make the group responsible or 3. Judo, make a difficult person responsible. This was the setting of a role play, while generating ideas on the question: "What are the key competencies of an effective facilitator?"

It was part of the practise of the training 'Basic Facilitation methods' and 'How to work with the KOLB learning cycle' on 27, 28 and 29th September, 2010 which was facilitated by Simon Koolwijk. Professionals working with ICCOenKerkinActie, Togetthere, Mensen met een Missie and the Theatre Embassy participated in this training.

During the training participants got acquainted with the Technology of Participation methods. These are basic facilitation methods which have been developed by the Institute of Cultural Affairs. The first day covered theoretical parts of facilitation and the second day was focused on practise. The third day was focused on 'How to develop a training based on the KOLB learning cycle'. Here the participants developed and taught a lesson based on the principles of 'direct experience', 'reflecting on the experience', 'generalisation of the experience' and 'application'. At the end of the training attention was paid to the principles of coaching. For example how to work with the GROW model. And participants got acquainted with the 7 F's on how to stimulate and optimize the conditions of the brain, while conducting a training. These principles can be read in the book Brain_work, Ria van Dinteren.
The training provided and generated a lot of inspirational knowledge from the participants. More about creative thinking and learning can be discovered at Pressure cooker and Acht uuroverwerken. 'The training was both structured and inspirational' commented one of the participants. 'It was a safe ambiance to practise and a cosy environment. We got double value. We practised but we also gained insight in some important issue of teamwork and facilitation'.


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