Simon Koolwijk

Regularly when I am called by a call center of a   company doing research or trying to sell me a service, I am mostly addressed as Mrs.   or Ms.   It is an unconscious bias of many telephone operators, who assume that my voice is female, while I am a male.   In our daily routines, we are confronted with many different diversity biases, when we communicate and interact with people. In our journey, understanding biases, there are 4 main biases, that hinder us in building a diverse and inclusive workplace and that easily can create misunderstanding, conflict or not obtaining and motivating the most talented people. 1. Unconscious bias Unconscious bias is implicit. It is unintended and subtle, based on unconscious thought. Typically unconscious bias happens involuntarily without any awareness or intentional control. 2. Affinity bias Affinity bias is the unconscious tendency to get along with others who are like us. It is easy to socialize and spend time wit...

If you do a google search and you type ‘Chief Executive Director’ and you click on photos, you will notice that 90 % of the photos are white males and 10 % white females. You will hardly notice people from another ethnic background. When I was watching the Tedtalk of Arwa Mahdawi, a consultant and expert on diversity and inclusion, I was touched by her story, that the streets in our big cities are changing into multiethnic and diverse places, while our board rooms of big companies are still predominantly white and male. Arwa Mahdawi is wondering ‘Why is the face of power still not changing?’ According to Arwa there are in the US more CEO’s leading big companies called John (17), than there are women being CEO (7).  Somehow, there are still a lot of unconscious biases, which need to be tackled, while the benefits of a diverse and inclusive workplace are outstanding. According to research; Racial diverse teams outperform non-diverse ones by 35 % Teams where men and women ar...

In an online discussion taking place at the E-learning course of Future Learn ‘Understanding Diversity and Inclusion’ I was expressing my concern on how difficult it was to build and sustain relationships with people who are very rich when it comes to sharing meals, going to expensive clubs and dressing up accordingly.  Somebody confronted me online with a question, check how is it for people who earn even less than you?  Ask them, how it is for them to keep relationships with you. This question was really an ‘eye-opener’.  Although I have worked in more than 25 countries, there are still untapped areas and things to learn about diversity and inclusion. The simplest definition of diversity is difference .  Understanding diversity and inclusion embraces acceptance, respect and empathy. It means we understand, that each individual is unique and this is okay.  The exploration of differences and diversity happens best in a safe, positive, and nurturing ...

Agile is an attitude and not a technique with boundaries. An attitude knows no boundaries. So you do not ask yourself 'can I use agile here?', but 'how do I behave agile in this situation?' or 'how agile can we be in this situation?' Alister Cockburn, founder of the agile movement Alister Cockburn calls himself a modern-day bard . He travels from continent to continent, to tell and share his stories of companies and organizations he visited.  According to Alister Cockburn, the key of agile is learning from each other and it is important that this process is facilitated by doing and reflection. Learning is actually a key by-product of a process, when you are producing a product or service for a client.  According to Alister Cockburn ‘Servant leader’ in this aspect is an outdated terminology. In an agile working environment Alister Cockburn is talking about the ‘Hosted leader’, somebody who is accepted by others.   Watch this video interview with Alister Co...

Scrum Scrum is a framework for developing and sustaining complex products. The method has been developed in the early 1990s by Ken Schwaber and Jeff Sutherland. Historically Scrum has most been used for complex products, such as software, hardware,  internet applications, technical devices, electronics, schools, managing the operation of organisations and other projects with complex issues.  Read more background material about Scrum at  https://scrumguides.org/ Definition of Scrum Scrum is a framework within which people can address complex adaptive problems, while productively and creatively delivering products of the highest possible value. Scrum is one of the techniques, that is applied in an agile working environment. According to the Agile Manifest, Scrum is most effective when; People and their mutual interaction are preferred  above processes and tools; Working results are preferred above comprehensive documentation; Partnership with the client is...