What initiated change? Participatory videos provide a rich part of the story!
‘Citizens are not afraid anymore to demand for their entitlements! Health service providers do listen better to the demands of their patients. The quality of the health care has significantly improved last year. The treatments have improved, people started to talk positively about the service in the clinic, service providers keep their time schedules, the ambulance service is 24 hours available, hygiene practices have improved and the clinic is clean.’ This is one of the change stories, which was shared by citizens, service providers and government officials who participated in a participatory video intervention facilitated by Redeem The Generation (RTG), a local civil society organization who supports social accountability processes in various municipalities in Ethiopia. For the whole story consult video: Behavioral change and service improvements on health care in Matehare, Ethiopia . Social Accountability Social Accountability is a process where cit...